Academy life

Support for families

We're here to do all we can for you and your family whenever you need a bit of support.

Every family faces challenges - and we're here to support you however we can. We want to help make sure you and your family stay healthy and well. Please let any member of our academy staff know if you ever need some advice or support.

Parent/carer engagement

Parental consultations are conducted at six points during the school year. Parents/carers are contacted twice weekly by the form tutor who provides updates on how their child is doing. Reports are sent home every six weeks.

Find a local foodbank

You can find your nearest food bank on the Trussell Trust website. They also have a free, confidential helpline for anyone in financial crisis. t: 0808 208 2138 (open Monday to Friday, 9am–5pm).

Find out how to get help from the Cambridge City Foodbank t: 07772 538628 e:

Money worries

Citizens Advice offer lots of support on all kinds of family matters. You can contact their Cambridge centre for benefits, housing, employment, debt and relationships advice. They offer help in making Universal Credit applications and have a special; Universal Credit support helpline t: 01223 618594 (Mon - Fri 8am - 4pm) or e: Citizens Advice can also refer families in need to the Cambridgeshire Local Assistance Scheme for emergency grants.

Cambridge Aid can also offer small grants to local families in crisis.

Relationships and wellbeing

Refuge offer support for women and children experiencing domestic abuse. They have a 24/7 helpline t: 0808 2000 247

Cambridge Women's Aid also provides lots of help and support to women and children affected by domestic abuse. t: 01223 361214 for telephone support. If it is not suitable or safe to call, you can email

If you're concerned about your own or a member of your family's mental health and wellbeing, have a look at the Mind website which has advice about how to get help. You can contact their infoline t: 0300 123 3393

Housing advice

Cambridge City Council offer a housing drop-in advice service and helpline t: 01223 457918 (9am to 5.15pm on Monday to Friday)

Shelter also offers free housing advice and an emergency helpline t: 0808 800 4444

If you're in need of low cost furniture, get in touch with Cambridge Re-Use who can support low income families t: 01223 576 535

Family support

Family Lives offers a confidential helpline and lots of practical advice on all parenting and family matters t: 0808 800 2222

Pinpoint supports parents of children with additional needs or disabilities. It's run for parents - by parents. Their website has lots of useful local information and advice. t: 01480 877333 e:

The NHS Every Mind Matters website has lots of advice for parents and carers about looking after a child or young person's mental health, how to look out for the signs that something's wrong, how to get help if you need it and advice on looking after your own mental health.